Resume
Education
Master of Business Administration (MBA)
2010 - 2012
University of Macedonia, Greece
MSc in Advanced Computer & Communication Systems
2007 - 2009
Aristotle University of Thessaloniki, Greece
BSc in Electrical & Computer Engineering
1999 - 2005
Aristotle University of Thessaloniki, Greece
Professional Experience
Senior IT Business Analyst
Apr 2023 - Present
Chubb
- One of the first members of the new Technology Hub in Greece
- Creating complex business requirement documents, in collaboration with all relevant stakeholders (process / product owners, development team, upper management), specializing on the Accident & Health (A&H) and the Specialty Personal lines of business
- Constantly analyzing business data and identifying areas for improvement
- Preparing and delivering high-quality presentations and reports on project status, issues and risks
- Onboarding, training and mentoring new BA hires
Senior IT Business Analyst
Apr 2016 - Apr 2023
Lidl Hellas
- Responsible for the SDLC of international applications (rollout to 30+ countries)
- Compiling and documenting technical requirements and specifications in collaboration with all relevant stakeholders (key users, development team, upper management)
- Testing new software versions according to company's internal guidelines and processes
- Actively participating in company's IT Roadmap (2015-2025)
- Providing training to all IT counterparts worldwide
- 3rd level support on a global scale
IT Business Analyst
Mar 2014 - Mar 2016
Kleemann
- Implementation of the group's new ERP Software
- Analysing, designing and improving company's business processes
- Created company's on-line process portal (BPM software)
- Preparation of technical and training documentation
- Personnel training